Hiring SOC L1 jobs

                       We are hiring SOC L1 jobs for engineering graduates with good communication skills
Job Description:

•  Proactive Service Monitoring
•  Circuit troubleshooting
• Co-ordination with customer during circuit testing
• Co-ordination with NOC to obtain update/ MTTR of outage resolution
• Circuit performance check post outage restoration
• Customer initiated Change request management/execution
• Customer SLA management
• Problem Management initiation
• Preparation of KEDB
• Circuit rerouting post guideline of L2
• Customer co-ordination during Change/Planned event
• Customer Fault log maintenance
• Escalation Management
• Cross stakeholder co-ordination
• Daily Activity Tracker
• Knowledge of Telecom Network &Different Services
• Knowledge of Monitoring & Inventory Tool
• Knowledge of different types of alarms on circuits
• Proficient with Microsoft Office Suite
• Basic experience in using ticketing tools