Hiring SOC L1 jobs


Job opening in Pune - we are hiring
                       We are hiring SOC L1 jobs for engineering graduates with good communication skills
Job Description:

  •  Proactive Service Monitoring
  •  Circuit troubleshooting
  • Co-ordination with customer during circuit testing
  • Co-ordination with NOC to obtain update/ MTTR of outage resolution
  • Circuit performance check post outage restoration
  • Customer initiated Change request management/execution
  • Customer SLA management
  • Problem Management initiation
  • Preparation of KEDB
  • Circuit rerouting post guideline of L2
  • Customer co-ordination during Change/Planned event
  • Customer Fault log maintenance
  • Escalation Management
  • Cross stakeholder co-ordination
  • Daily Activity Tracker
  • Knowledge of Telecom Network &Different Services
  • Knowledge of Monitoring & Inventory Tool
  • Knowledge of different types of alarms on circuits
  • Proficient with Microsoft Office Suite
  • Basic experience in using ticketing tools

 

Salary: 2.4 to 3lac
Location:  Pune & Mumbai
Share resume on info@phenocaretechnologies.com with subject as “SOC L1 jobs  along with expected salary details.  For other job openings visit here