Hiring L1 Off role

Job opening in Pune - we are hiring
                       We are hiring L1 Off role jobs for engineering graduates with good communication skills.

L1 off role jobs :

Job Description:

  • To provide 24 x 7 L1 support to Emergency & critical incidences for P2P operation across VI network for Enterprise customers.
  • Daily FM level tasks on assigned TTs and coordination with respective teams and customer to ensure minimize down time. 
  • Excellent knowledge about SMS flow & connecting interfaces for Fault Management & Configuration Management.
  • Understanding & functional knowledge interdisciplinary network (STP,P2P,HLR,SMSC).
  • Troubleshooting with the help of Wireshark traces, system logs, event logs & correlation with alarms during service outages/degrade by ensuring troubleshooting within TAT.
  • Checking and analysing logs & traces Access  logs, SM logs, SMS logs.
  • Provide technical support for testing & implementation during new Enterprise customer on boarding to M2M/IOT platform.
  • Supporting to Change Management teams for smooth and fault free MW during network changes.
  • Maintaining tracker for reported fault on daily basis.

Level Descriptor:

  • Basic knowledge & connectivity of entire SMS nodes.
Experience:  1 to 3 yrs
working : In shifts

Educational qualification : BE / ME / B.Tech / M.Tech /BCS / MCS / BCA/ MCA

Location:  Pune & Mumbai

Share resume on info@phenocaretechnologies.com with subject as “L1 Offrole”  along with expected salary details.  For other job openings visit here