Hiring L1 Off role
We are hiring L1 Off role jobs for engineering graduates with good communication skills.
L1 off role jobs :
- To provide 24 x 7 L1 support to Emergency & critical incidences for P2P operation across VI network for Enterprise customers.
- Daily FM level tasks on assigned TTs and coordination with respective teams and customer to ensure minimize down time.
- Excellent knowledge about SMS flow & connecting interfaces for Fault Management & Configuration Management.
- Understanding & functional knowledge interdisciplinary network (STP,P2P,HLR,SMSC).
- Troubleshooting with the help of Wireshark traces, system logs, event logs & correlation with alarms during service outages/degrade by ensuring troubleshooting within TAT.
- Checking and analysing logs & traces Access logs, SM logs, SMS logs.
- Provide technical support for testing & implementation during new Enterprise customer on boarding to M2M/IOT platform.
- Supporting to Change Management teams for smooth and fault free MW during network changes.
- Maintaining tracker for reported fault on daily basis.
- Basic knowledge & connectivity of entire SMS nodes.
Experience: 1 to 3 yrs
working : In shifts
Educational qualification : BE / ME / B.Tech / M.Tech /BCS / MCS / BCA/ MCA
Location: Pune & Mumbai